"Treat others the way they want to be treated."
Ah hah! What a difference. The Platinum Rule accommodates the feelings of others.
The focus of relationships shifts from "this is what I want, so I'll give
everyone the same thing" to "let me first understand what they want
and then I'll give it to them."
A Modern Model for Chemistry
The goal of The Platinum Rule is personal chemistry and productive relationships.
You do not have to change your personality. You do not have to roll over and
submit to others. You simply have to understand what drives people and recognize
your options for dealing with them.
The Platinum Rule divides behavioral preferences into four basic styles:
- Dominant Style
- Interactive Style
- Steady Style
- Compliant Style
Everyone possesses the qualities of each style to various degrees and everyone has a
dominant style. For the sake of simplicity, this article will focus only on
Dominant Styles are driven by two governing needs: to control and achieve. Dominant
Styles are goal-oriented go-getters who are most comfortable when they are in
charge of people and situations. They want to accomplish many things-now-so they
focus on no-nonsense approaches to bottom-line results.
Dominant Styles seek expedience and are not afraid to bend the rules. They figure it is
easier to beg forgiveness than to ask permission. Dominant Styles accept
challenges, take authority, and plunge head first into solving problems. They
are fast-paced, task-oriented, and work quickly and impressively by themselves,
which means they become annoyed with delays. They are driven and dominating,
which can make them stubborn, impatient, and insensitive to others. Dominant
Styles are so focused that they forget to take the time to smell the roses.
Interactive Styles are friendly, enthusiastic "party-animals" who like
to be where the action is. They thrive on the admiration, acknowledgment, and
compliments that come with being in the lime-light. Their primary strengths are
enthusiasm, charm, persuasiveness, and warmth. They are idea-people and dreamers
who excel at getting others excited about their vision. They are eternal
optimists with an abundance of charisma. These qualities help them influence
people and build alliances to accomplish their goals.
Interactive Styles do have their weaknesses: impatience, an aversion to being alone, and a
short attention span. Interactive Styles are risk-takers who base many of their
decisions on intuition, which is not inherently bad. Interactive Styles are not
inclined to verify information; they are more likely to assume someone else will
Steady Styles are warm and nurturing individuals. They are the most people-oriented of
the four styles. Steady Styles are excellent listeners, devoted friends, and
loyal employees. Their relaxed disposition makes them approachable and warm.
They develop strong networks of people who are willing to be mutually supportive
and reliable. Steady Styles are excellent team players.
Steady Styles are risk-averse. In fact, Steady Styles may tolerate unpleasant
environments rather than risk change. They like the status quo and become
distressed when disruptions are severe. When faced with change, they think it
through, plan, and accept it into their world. Steady Styles-more than the
other types-strive to maintain personal composure, stability, and balance.
In the office, Steady Styles are courteous, friendly, and willing to share
responsibilities. They are good planners, persistent workers, and good with
follow-through. They go along with others even when they do not agree because
they do not want to rock the boat. They are slower decision-makers because of their
need for security; their need to avoid risk; and their desire to include others
in the decision-making process.
Compliant Styles are analytical, persistent, systematic people who enjoy problem-solving.
Compliant Styles are detail-oriented, which makes them more concerned with
content than style. Compliant Styles are task-oriented people who enjoy
perfecting processes and working toward tangible results. They're always in
control of their emotions and may become uncomfortable around people who are
very outgoing, e.g., Interactive Styles.
Compliant Styles have high expectations of themselves and others, which can make them
over-critical. Their tendency toward perfectionism-taken to an extreme-can cause
"paralysis by over-analysis." Compliant Styles are slow and deliberate
decision-makers. They do research, make comparisons, determine risks, calculate
margins of error, and then take action. Compliant Styles become irritated by
surprises and glitches, hence their cautious decision-making. Compliant Styles
are also skeptical, so they like to see promises in writing.
Adapting To Dominant Styles
Dominant Styles are very time-sensitive, so never waste their time. Be organized and get
to the point. Give them bottom-line information and options, with probabilities
of success, if relevant. Give them written details to read at their leisure.
Dominant Styles are goal-oriented, so appeal to their sense of accomplishment. Stroke
their egos by supporting their ideas, and acknowledge their power and prestige.
Let Dominant Styles call the shots. If you disagree, argue with facts, not
feelings. In groups, allow them to have their say because they are not the type
who will take a back-seat to others.
With Dominant Styles, in general, be efficient and competent.
Adapting To Interactive Styles
Interactive Styles thrive on personal recognition, so pour it on sincerely. Support their
ideas, goals, opinions, and dreams. Try not to argue with their pie-in-the-sky
visions; get excited about them.
Interactive Styles are social-butterflies, so be ready to flutter around with them. A strong
presence, stimulating and entertaining conversation, jokes, and liveliness will
win them over. They are people-oriented, so give them time to socialize. Avoid
rushing into tasks.
With Interactive Styles, in general, be interested in them.
Adapting To Steady Styles
Steady Styles are relationship-oriented, want warm and fuzzy relationships, so take
things slow, earn their trust, support their feelings, and show sincere
interest. Talk in terms of feelings, not facts, which is the opposite of the
strategy for Compliant Styles. Steady Styles don't want to ruffle feathers.
They want to be assured that everyone will approve of them and their decisions.
Give them time to solicit co-workers' opinions. Never back a Steady Style
into a corner. It is far more effective to apply warmth to get this chicken out
of its egg than to crack the shell with a hammer.
With Steady Styles, in general, be non threatening and sincere.
Adapting To Compliant Styles
Compliant Styles are time-disciplined, so be sensitive to their time. They need details,
so give them data. Support Compliant Styles in their organized, thoughtful
approach to problem-solving. Be systematic, logical, well-prepared, and exact
with them. Give them time to make decisions and work independently. Allow them
to talk in detail.
In work groups, do not expect Compliant Styles to be leaders or outspoken
contributors, but do rely on them to conduct research, crunch numbers, and
perform detailed foot-work for the group. If appropriate, set guidelines and
exact deadlines. Compliant Styles like to be complimented on their brain-power,
so recognize their contributions accordingly.
With Compliant Styles, in general, be thorough, well-prepared, detail-oriented,
business-like, and patient.
The Platinum Rule provides powerful life-skills that will serve you well in all your
relationships: business, friends, family, spouse, and children. Improved
relationships create infinite possibilities.
©2002, By Tony Alessandra, Ph.D. All
rights reserved, including the right of reproduction in whole or in part
in any form, without permission in writing from Dr. Tony Alessandra.